Refund Policy

Money-Back Guarantee

At Arterra, your dog’s health and happiness come first.

We proudly offer a Money-Back Guarantee for first-time customers. If you don’t feel your dog is benefiting from our products within 30 days of delivery, simply contact our Customer Experience team with your order number and we’ll review your request.

How It Works

  • Applies to first-time purchases only
  • Valid within 30 days of delivery
  • Limited to one refund per household

Our goal is simple: if Arterra isn’t the right fit for your dog, we’ll make it right.

To start a request, please contact our Customer Experience team and include your order number so we can assist you as quickly as possible.

Still have Questions? Contact Arterra's Customer Experience Team:
Email: support@arterrapet.com | Operating Hours: 8:00am - 5:00pm CST, Monday - Friday