Cancellation Policy

At Arterra, we offer subscription services that automatically renew to ensure your pet never runs out of their essentials. By enrolling in a subscription, you agree to recurring charges based on your selected delivery frequency unless and until you cancel.

You may cancel your subscription at any time, subject to the terms below.

How to Cancel Your Subscription

You may cancel your subscription at any time by:

  • Logging into your account and selecting the “Subscriptions” tab
  • Using the subscription management link provided in your order confirmation emails
  • Contacting our Customer Experience team at support@arterrapet.com 

To avoid being charged for your next renewal, you must cancel at least 24 hours before your next billing date.

If cancellation occurs after a renewal charge has been processed, the order will be fulfilled and shipped, and cancellation will apply to future renewals.

Billing & Auto-Renewal

Subscriptions automatically renew on your selected billing schedule (e.g., every 30, 60, or 90 days).

By purchasing a subscription, you authorize us to charge your saved payment method on each renewal date unless you cancel prior to renewal.

You are responsible for ensuring your payment information is accurate and up to date.

We may send reminder emails prior to renewal, but it remains your responsibility to manage your subscription before your billing date if you wish to cancel.

Refunds

We do not offer refunds for processed subscription renewals or orders that have already shipped.

This does not affect our Money-Back Guarantee. If your product arrives with a quality issue or your dog doesn’t like their first order, you’re fully covered. Simply contact our Customer Experience team and we’ll make it right.

If you believe you were charged in error, please contact us within 7 days so we can promptly review and resolve the issue. 

Nothing in this policy is intended to limit any rights you may have under applicable consumer protection laws.

Modifying Your Subscription

Instead of canceling, you may:

  • Skip your next subscription order
  • Change your delivery frequency
  • Update your product selection
  • Update your shipping address or payment method

These changes can be made through your subscription account before your next billing date.

Pre-Orders

Pre-orders may be canceled at any time before fulfillment begins. Once a pre-order has been processed for shipment, it cannot be canceled.

Failed Payments

If a renewal charge fails, we may attempt to process the payment again. If payment cannot be successfully processed, your subscription may be paused or canceled.

Reactivation

You may reactivate a canceled subscription at any time through your account, subject to product availability.

Changes to This Policy

We reserve the right to update or modify this Cancellation Policy at any time. Any changes will be posted on this page with an updated effective date.

Still have Questions? Contact Arterra's Customer Experience Team:
Email: support@arterrapet.com | Operating Hours: 8:00am - 5:00pm CST, Monday - Friday