We offer a Money Back Guarantee for first-time customers. If you don’t feel your dog is benefiting within 30 days of delivery, contact our Customer Experience team with your order number, and we’ll review your request. The guarantee applies to first-time purchases only and is limited to one refund per household.

Because all of our products are consumable, we do not accept conventional product returns or exchanges.

Read our Money Back Guarantee Policy here.

Shipping times vary by location. Once your order ships, you’ll receive a tracking number via email, and you can also check shipping updates in your account at any time.

Delivery typically takes 1–5 business days within the continental United States and 3–7 business days for Alaska and Hawaii.

Once your order ships, you’ll receive a tracking number via email, and you can also check shipping updates in your account at any time.

Tracking details may take up to 48 hours to update after your order leaves our facility.

We currently ship to all valid addresses within the United States, including Alaska and Hawaii.

Shipping costs vary based on your location and order size.

Your exact shipping total will be calculated and shown at checkout before you place your order.

We recommend checking your tracking link for the most up-to-date delivery information.

If your order hasn’t arrived within five days of your shipping confirmation email, our Customer Experience team is happy to help - just reach out with your name and order number.

If your order arrives damaged, please contact our Customer Experience team as soon as possible with your order number and a photo of the item’s condition.

We review these situations individually and will work with you to find a solution.

If you received an incorrect item, our Customer Experience team can help make it right.

Please contact us with your order details, and we’ll take care of the next steps.